Box Office/Ticket Sales
When is the Box Office open?
The Box Office is open Monday-Friday noon to 6 p.m. The Box Office is also open one hour prior to each performance at the venue where the performance is occurring for Will Call & ticket sales exclusively to that performance.
Can I return my tickets?
All sales are final. We do not offer refunds. Members of the Capitol Center for the Arts, may exchange tickets for credit towards future performances by contacting the Box Office at least 24 hours in advance of the performance during business hours. For more information about the benefits of membership, click here. For more information about the benefits of membership, click here.
What do I do if the show is cancelled?
In the event of a cancellation we will make every effort to notify patrons beforehand. If you purchased your tickets with a credit card, your account will be credited. If you purchased your tickets with cash or a check, you will be mailed a refund check. Refunds cannot be processed for cash.
What if I can't make it because of the weather?
If the show goes on as scheduled we are contractually obligated to pay the performers. Therefore, we cannot offer weather-related refunds.
What can I do with my unused tickets if I am not a member?
For sold out shows the Box Office will attempt to resell unused tickets. If we are able to resell the tickets a refund for the value of the tickets will be refunded. All fees are nonrefundable.
As a member, is there anything special for me if I can't use my tickets?
If a conflict arises, members may exchange their tickets for credit toward future events. Credits must be processed, during business hours, at least 24 hours in advance of the performance.
Why is there a processing fee?
The Capitol Center is a nonprofit organization. Fees to help defer the costs that are not covered by ticket prices. This fee allows the CCA to cover the infrastructure costs for processing web orders, as well as the costs of staffing and upkeep of the ticketing & phone system.
Does my infant need a ticket if she is going to sit in my lap during a performance?
For family and children’s performances Children under 1 year are admitted free without a ticket but must sit on an adult’s lap. For all other performances tickets are required for all ages including babes in arms.
When I received my tickets they were seats 14, 16, and 18. Are my seats together?
Yes. All seats on the right side of the theatre are even numbered and seats on the left side of the theatre are odd numbered. Seats in the center are numbered consecutively. This numbering system helps our ushers direct you to your seats quickly and efficiently.
Can I buy tickets for another performance while I'm at the theatre to see a show?
Unfortunately, the Box Office is staffed for performances so that it may efficiently serve patrons attending the show and cannot sell tickets to other shows.
How do I get tickets to free shows?
Tickets for free performances, like all of our performances, are generally available online, by phone and in person at the Box Office. Tickets for these performances are available approximately 1 month prior to the performance date.
Parking for the Chubb Theater
The city has many parking options with some being more visible than others. Main Street, while ideal, is usually the toughest place to find a spot. Here are a few additional that will allow you to find a great spot and enjoy the show!
There is a municipal parking garage located across from the BNH Stage with access from Storrs Street. The fees are minimal and there is usually space available. This municipal garage is also handicap accessible.
Metered parking is also available on Storrs Street as well.
We also recommend South State Street for on street metered parking as an additional option.
Parking for the BNH Stage
There is a municipal parking garage located across from the BNH Stage with access from Storrs Street. The fees are minimal and there is usually space available. This municipal garage is also handicap accessible. Metered Parking is also available on Storrs Street and South State Street as well.
Where is the handicapped parking?
The City of Concord has designated four spaces directly in front of the Chubb Theatre for handicapped parking. These spaces generally do fill up fast.
We also have additional handicapped parking for performances after 5pm in the Smile building parking garage. Please proceed down Theater street and into this garage. The CCA has an agreement in place with the owner of the building to allow us to use this reserved garage for our patrons with mobility issues. (after 5pm)
The CCA has staff and ushers who can help transport folks from the curb into the theatre. Please contact the Box Office in advance of the performance if you might need assistance.
Where is the closest ATM?
There is an ATM on the street just outside of the BNH Stage.
Where are the closest restaurants?
There are many fine restaurants within walking distance of the Capitol Center. Many support the Capitol Center through our Corporate Partnership program, and we encourage you to patronize those establishments. A list of Hospitality Partners can be found here and in the Digital Playbill.
Who is responsible for deciding which shows will be booked?
Most of the shows presented at the Capitol Center are booked by the CCA's in-house programming team. However, some shows are presented by outside promoters who rent the theatre to present their show. Rental shows are subject to approval by the programming team, but ultimately the rental promoters are responsible for setting the ticket prices, advertising, and the quality and content of the production.
Why don't you bring in (insert your favorite artists here)?
There are many factors that go into deciding what artists to book — artist fees and availability, the size of the show (will it fit on our small stage?), how many people will attend and how much will they pay. Oftentimes, artists either don't have a big enough following in our area, or are so popular that we can't afford them.
I have an idea for an artist I think will do well at the Capitol Center. Are you interested?
Absolutely! Suggestions are welcome - simply fill out the suggestion form at ccanh.com/booking. It will go straight to the programming team’s inbox. Please note that you may not receive a response, but rest assured that all of the suggestions are explored.
I notice occasional political events at the Capitol Center. Why do you do that?
As part of its mission to be a resource to the entire community, the Capitol Center is available for rent by community and political organizations with the understanding that the Capitol Center is not the presenter of the event, nor is it associated with the presenting organization in any way. While rentals are subject to approval by the CCA Board of Trustees, the Center does not discriminate on the basis of political affiliation. We encourage any organizations interested in renting our venues to contact our events manager at (603) 225-1111, ext. 114, or click here.
Your Experience at the Show
What time does the lobby open? What time is seating?
The lobby opens 1 hour before performances, and seating generally begins 30 minutes before the performance time listed on your ticket.
Why is the sound so loud? And its flip-side, why can't I hear?
The Capitol Center has a state-of-the-art sound system that is calibrated to provide appropriate sound levels to all areas of the theatre. Artists and their staff have specific requirements about how their shows should sound. The Capitol Center staff works closely with the artists to ensure that the levels are appropriate. However, from time to time, some audience members may find the levels either too loud or too soft for their personal taste. The Capitol Center has personal earplugs available for the audience; please contact an usher if you would like a pair. The Capitol Center has a listening enhancement system provided to patrons at no charge. You may pick up a headset at the box office, or ask any usher for assistance.
Can I bring food or drinks into the theatre?
Food and beverages from our concessions stand and bars are allowed. At our Chubb Theatre location, we request that pizza be consumed in the Governor’s Hall Lobby only.
Why is it so hot? Why is it so cold?
Regulating the temperature of a large building filled with as many as 1,300 people is a tricky matter, as all those bodies raise the air temperature by several degrees. If you find it cool when you enter the building, you can expect the temperature will rise quickly as the theatre fills. Please let an usher know if you believe the theatre is too warm or too cool.
Are cameras/recording devices allowed at the performance?
Non-professional, non-flash cell phone photography is permitted unless posted otherwise. We ask that you do not take photos with iPads or other tablets as the size of the device obstructs the view of patrons behind you. Video recording is not permitted.
Do you provide a wheelchair for patrons?
We do have wheelchairs. Please ask an usher for assistance.
Does the CCA or BNHS have an Elevator?
The Chubb Theatre does have an elevator to the Orchestra Level from the Lobby Entrance Level. Our Balcony Level is not accessible by the elevator, only accessible by stairs.
All levels at the BNH Stage are accessible by elevator.
Who do I see if I have a problem during the performance?
Direct your question first to an usher. If he or she can't help, you will be directed to the House Manager.
What should I do if I'm being disturbed by the behavior of nearby patrons?
Don't hesitate to notify an usher, who has been trained to deal with most issues. They are there to assist you.
I'm sitting behind a large wheelchair and can't see. Can I switch seats?
We recognize that some motorized wheelchairs block the view of patrons sitting in the next row. Please see an usher.
Can I meet the artists? Get autographs?
Occasionally artists will agree to meet with fans after the show, and will usually do so in the lobby or The Governor's Hall. Audience members are not allowed backstage.
Do I have to wait in the lobby or the back of the theatre if I'm late for a show or event?
Each show has its own policy for late seating to ensure the best possible performance for all patrons and we are contractually obligated to oblige with these policies. The House Manager, ushers, and CCA staff are following the artists' instructions. We appreciate your understanding.
Where do I put my coat?
The Capitol Center does not have a coat check and is unable to assume responsibility for any items left unattended. We ask that you not drape coats over the balcony walls. At the BNH Stage, there is a coat rack area, however this area is unattended and the Capitol Center does not assume responsibility for any items left unattended.
Where is the lost and found?
The lost and found is located in the Box Office. You may ask an usher to look for a lost item or call the Box Office the next business day.