Event Services Staff

The Capitol Center for the Arts seeks Event Services staff to join its Front of House Team. Ideal candidates will have Front of House experience, be interested in the performing arts, and be committed to providing excellent customer service and an exquisite patron experience. This role is part time, and shifts are based entirely upon the Capitol Center for the Arts show and event schedule. Evening and weekend hours are required.

Desired Qualifications:

• Excellent customer service skills
• Ability to multitask, remain calm under pressure, and think quickly and creatively
• Prior Front of House experience in the live entertainment or theatre industry is preferred, but we are willing to train the right candidate
• Must be 16 years of age or older (18 for beverage service)

This position frequently requires the ability to stand and move for extended periods of time (including going up or down stairs and/or elevator) and lift up to 50 pounds, as well as the ability to use a computer and to communicate via phone and radio with headset.  Occasionally, long shifts (up to 10 hours) may be required.

Responsibilities will include all duties necessary to support CCA patrons and provide a safe and enjoyable patron experience at CCA venues.  These may duties include:

• Scanning tickets
• Attending coat check, merchandise tables, or informational tables
• Guiding patrons to their seats, offering directions, and explaining venue layout
• Enforcing venue policies
• Observing and monitoring audience during events, alerting FOH Manager of any patron issues or potential problems
• Concessions sales or beverage service, including cash and credit sales
• Box office/will call
• Monitoring restrooms for paper goods stock and cleanliness
• Setup and breakdown of tables, chairs, and other event setup
• Assisting FOH Manager or Event Manager as needed; other duties as assigned